Privacy Policy

This policy explains how Ritualistic collects, uses and shares personal information when you visit this website or place an order. We process personal information in line with the Protection of Personal Information Act (POPIA).

Checkout and payments

Orders are processed through a secure checkout operated by our retail partner, Cosmic Bazaar, on the Shopify platform. When you check out, your contact, delivery and payment details are collected and handled under their privacy policy, which is shown at checkout. We do not store your payment card details on this website.

Information we collect

• Contact details you share with us, such as your name and email address when you get in touch.
• Order information needed to fulfil and support your purchase.
• Basic technical information, such as your browser type and pages visited, and a cart identifier stored in your browser so your cart is remembered between visits.

How we use it

• To provide the website, keep your cart and process your order.
• To respond to your questions and provide customer support.
• To improve the website and understand how it is used.
• To meet our legal and tax obligations.

Sharing

We share information only with service providers who help us run the store, such as our checkout partner, hosting and delivery providers, and only as needed for them to perform those services. We do not sell your personal information.

Your rights

You may ask to access, correct or delete the personal information we hold about you, or object to its use. Please reach out via our contact page.

Changes

We may update this policy from time to time. The latest version will always be available on this page.